Frequently Asked Questions

How can I take care of my Zijoux pieces?

Your Zijoux pieces are made to last, but here is a quick care guide to help keep your silver pieces in their best shape:

Keep It Dry

  • Remove your jewelry before showering, swimming, or working out
  • Avoid contact with water, perfume, lotion, and hair products

Clean It Gently

  • Wipe your jewelry with a soft cloth
  • For a deeper clean, use warm water and mild soap — never harsh chemicals

Store It Right

  • Keep your pieces in a dry, closed jewelry box or pouch
  • Store silver separately to avoid scratches or tangling
  • Avoid storing in humid places such as bathrooms

Wear your silver often! The natural oils in your skin can actually help prevent tarnishing .

What materials do you use?

All our pieces are handcrafted from 925 sterling silver, dipped in 18k gold, and set with high-quality gemstones.

Are the pieces suitable for sensitive skin?

Yes! Our pieces are made with 925 sterling silver, which is generally safe for sensitive skin. If you have a specific allergy, please feel free to contact us.

Do you accept returns or exchanges?

Yes, but only if the product is damaged or if you received a wrong piece. We do allow you to open your package while the courier is present to check the item.

For more information please refer to our return and exchange policy