Refund policy

We want you to love your Zijoux piece as much as we loved creating it.

Open with Confidence

To ensure your satisfaction, we allow customers to open their Zijoux package while the courier is still outside. This gives you a chance to inspect your piece for any visible issues or order mistakes before accepting it.

Exchanges & Returns

Due to hygienic reasons, we do not accept returns or exchanges on:

• Worn or used pieces

We only accept returns or exchanges if:

• The item is damaged or defective
• You receive the wrong item

In such cases:

• You must notify us within 72 hours of delivery
• You must send clear photos of the product unworn and in original packaging
• Items must be returned unworn, unused, and in original condition

You must notify us of any problems with your order within 3 days of receiving it. After this 3-day window, we won't be able to process a refund or exchange.

If you encounter an issue, please contact us immediately with details and, if possible, photos of the problem. We'll be happy to assist you in resolving it.